Customer Service is top priority at Vapor Shop Direct Distro.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
To complete your return, please notify us and send your package including a signed letter stating the reason for your return and the original invoice.
The customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost are non-refundable. All replacement/repaired products are shipped First Class. We recommend using delivery confirmation/tracking when shipping packages to us.
Our return policy EXCLUDES the following items: Atomizer Heads, Atomizer Replacements, E-liquids, Drip Tips, and Mod Batteries.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost as long as the merchandise is available. If merchandise is not available then please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.